Zenmate VPN Review – Is it a Reliable VPN Service?

zenmatevpn review

ZenMate VPN – Let’s Start with an Overview

ZenMate is a Berlin-based VPN provider which was established in 2012 as a free privacy extension for Chrome. Due to its immense popularity, the company got acquired by Kape Technologies, who runs a well-known VPN, CyberGhost.

Acquisition by Kape Technologies

The leading VPN service ZenMate which was previously owned by ZenGuard GmbH announced a change in the ownership which was as a result of the selling of its 100% shares to the Kape Technologies Plc. ZenMate has significantly broadened up its ability to deliver top-notch privacy and security solutions.

“We are extremely happy to join the Kape Family and begin collaborating with different teams to deliver the best online protection and user experience. I think that there are natural synergies between our companies which will help us grow the business as a whole in all possible areas, not limited to the VPN or to anti-malware protection”
The CEO of ZenMate Andrei Mochola

The Kape technologies have assured that ZenMate will remain fully committed to delivering with the light of its core principles and will protect the anonymity of its users.

The service comes with a 30-day money-back guarantee and you can choose between SHA-256 authentication or 128-bit AES cipher to guarantee security and privacy.

ZenMate profoundly claims that it has 45+ million users worldwide, which tends to increase at an amazing pace.

But does ZenMate fulfill what it promises? Let’s find out in this unbiased ZenMate review.

Features Values
Does this service implement a no-log policy? Yes: You can remain anonymous
Is it good for torrenting? Yes, it's great for P2P
What Netflix catalog can this provider unblock? US, FE, DE, UK
How many multi-login does this provider offer? This provider allows up to 5 simultaneous connections
Server Locations 74+
Operating Systems (Apps and Devices) Windows, macOS, Linux, Android, iOS
Refund policy (money-back guarantee) 30 days
VPN protocols OpenVPN (TCP, UDP), L2TP, PPTP
Bandwidth Unlimited
VPN encryption Most secure VPN encryption: AES 256 bits
IP Addresses This data isn't provided
VPN Servers 3,500+

Now, let’s have a look at each feature in details:

Zenmate Pricing – Premium Package Plans

ZenMate launched their freemium service for Chrome extension, which later was introduced for Firefox as well. In the previous free version, there were no limitations on using data bandwidth alongside four locations to connect with, including USA, Germany, Hong Kong, and Romania.

Back in 2017, Zenmate started the premium service and asking users to subscribe. By the start of 2018, the free unlimited service then transformed into free service with 2MB data limit. You can try free VPN for seven days or download Chrome extension to use the service for free but with 2MB data bandwidth limit.

Here is a comparison of the free and paid plans.

Premium Package Plans

With the free version, you get TLS encryption, browser extensions, and four server locations.

The premium package comes with a full version for Mac and Windows. There are three ‘Premium Plans.’ Their monthly plan is tagged at $10.99/month, which is appreciable as what most VPNs charge or more than that and commit near nothing.

For one year plan, you can save 60% and the per month price comes down to $4.49, which makes it $53.88/ year.

You can save more bucks with the three-year plans. With the three year subscription, it cost you $59.00 for three years, which is equivalent to 1.51 per month – much lower than many VPN providers. If you analyze carefully, you can see that with just an additional one dollar, you can get two years rather than 1.

Zenmate Pricing

The paid plans come with 30-days money-back guarantee, which complements the performance of the product.

Are you feeling excited to buy a paid plan? Let’s head up to the payment plans and see what methods it accepts.

ZenMate VPN Payment Methods

As far as the payment plan is considered, you have a few choices to choose from;

  •       PayPal
  •       Union Pay
  •       Qiwi Wallet
  •       Credit Card

ZenMate VPN Customer Support

Their customer support is friendly and helpful. Although they do not offer live chat support, they have enough information on their website to help your way through the product.

The support tab has promoted articles which are quite explanatory and enough for a beginner to understand the ins and outs of the product.

Zenmate Customer Support

You can also ask for help through their support team by simply filling in this form:

Zenmate Chat

Reviewing ZenMate VPN Version 5.0

On June 26, 2019, the ZenMate VPN team announced an improved version of the product with server security and one-click connection to ensure ease of use and utmost privacy.

An overview of the newly added features;

  •       One-click connection
  •       Multiple protocols
  •       Compact and detailed view
  •       Favorite Servers
  •       Full protection across devices
  •       Torrenting and streaming servers list

The new ZenMate works on the following operating systems;


  •       1 GHz PC 32-bit (x86)
  •       2 Gigabyte RAM (depending on your running Windows operating system)
  •       The following Operating systems: Windows Vista (minimum SP2), Windows 7 (minimum SP1), Windows 8, Windows 8.1, and Windows 10.


[MacBook, MacBook Air, MacBook Pro, iMac, iMac Pro, Mac Pro, Mac Mini]

  •       macOS Mojave (10.14)
  •       macOS High Sierra (10.13)
  •       macOS Sierra (10.12)


  • Version 4 or newer


  • iOS 9 or newer

Other Devices

  • Android TV: Android OS 4.3 or newer
  • Amazon Devices: Such as the Fire TV box or TV Stick with at least Fire OS 4.6.

ZenMate is compatible with all popular platforms and has a custom client for Mac and Windows users. They also offer custom browser extension, which is available for internet browsers like Google Chrome, Mozilla Firefox, and Opera. The VPN Company also has a native app for both Android and iOS.

Dedicated Servers for Streaming (BBC iPlayer and Netflix)

Netflix content is geo-locked, so people being on different locations and areas have access to various shows and movies, and when someone uses a VPN to fake his/her location, then Netflix searches out ways to block its access.

We tested ZenMate’s servers on Netflix US and had mixed feelings because only 2 out of 5 servers worked. We cannot say that ZenMate does not work with Netflix neither we can conclude that it does, well, it depends on its servers, as not all of them are compatible with Netflix.

ZenMate Geographically Diverse Servers

In this Zenmate premium review, we identified that the provider is offering over 2200 servers globally at 30+ countries. These countries include;

  •       The United States
  •       The United Kingdom
  •       Romania
  •       Switzerland
  •       Hong Kong
  •       Bulgaria
  •       Russia
  •       Germany
  •       Japan
  •       Romania
  •       Netherland
  •       Latvia
  •       Moldova
  •       Italy
  •       Israel
  •       Canada
  •       Australia
  •       Finland
  •       Belgium
  •       Austria
  •       And others…

These servers help users bypass censorship and are very helpful in countries that restrict internet use. The Germany based VPN allows up to 5 connections at a time which is pretty similar to many VPNs that we have reviewed so far.

One of my favorite features in ZenMate is Kill Switch feature, which adds a separate layer of protection when your session ends abruptly, and the connection becomes unsecured. Kill switch has been a common feature in most of the VPNs in the industry.

ZenMate VPN Encryption and Protocols

As per our ZenMate VPN review, this VPN provides solid support and best protocols which include;

  •       OpenVPN
  •       IPSec
  •       SSTP
  •       L2TP
  •       PPTP

Users have options with the encryption levels; they can either choose SHA-56 authentication or go with 128-bit AES cipher. The VPN even uses the RSA handshakes to guarantee security and privacy.

Is ZenMate VPN Safe to Use?

Since ZenMate is a provider that is based in Germany and comes under the jurisdiction of strict German laws and 14-Eyes, it might not be your first choice as a VPN. During our review, we found out that the VPN complies with a range of cyber laws which may directly interfere with the user’s privacy. Even though their privacy policy does not state, but they do keep some information about the session.

Does ZenMate Keep Logs?

Their terms of service and privacy policy are easy to understand and state that it does not retain any personal information by default. However, it does keep some information with the consent of the user.

It is up to the users to determine if they want to trust this VPN or not we tried our best to guide you through their logging policy.

ZenMate Security and Privacy Review

Zenmate VPN takes privacy and security seriously, and it is hard to find any dark corners. It uses the most advanced VPN protocols and encryptions to prevent the ISP’s, government and hackers snoop on anything that is being sent over the network.

How to report Vulnerability on ZenMate?

If you ever come across security vulnerability while using ZenMate, then you can report it at security@zenmate.com where the security team will analyze the details. You can not only report bugs and vulnerabilities on this email ID, but you can also send any connection related issues, incompatibility, or errors with the VPN.

This Germany-based VPN rewards people to disclose any vulnerability in its product or service. We regard this attitude at our highest and think that it is an exciting offering. It will help ZenMate to be free of errors and severe bugs. This reward system will not only give the service a lively appeal but will also attract more loyal customers.

We know that you are more than excited in identifying its flaws, but before you do, here are some exceptions of vulnerabilities.

  •       Cookie reuse
  •       Session Hijacking
  •       Account Enumeration
  •       Clickjacking
  •       Rate Limiting
  •       Missing DMARC or SPF records

Can You Download Torrent Safely using ZenMate?

During our ZenMate review, we poked in at almost every corner of the VPN service. ZenMate used to get a lot of heat for not allowing torrenting, but they have now wisened up a bit and now offers unlimited P2P traffic on their premium plans.

It must be noted that their terms and service limits the use of torrenting and talks about it in banned activities. It is clear that the VPN provider doesn’t encourage the download of copyrighted materials and refrains its users to do it. Here is a screenshot from their terms of service.

Since torrenting involve peer-to-peer communication, it leads to download small bits of information from a multitude of people. This can be dangerous, mainly because you are letting strangers share a file from your system.

This is why people tend to use a VPN to add an added layer of security between them and the cybercriminals who seek to loot their information from the system.

How to Create a ZenMate VPN Account?

  • Click here for a premium account registration
  • Fill in the requisites
  • Make your payments accordingly
  • Verify your email and Viola!

Let’s check out the easy process to download ZenMate on different devices:

Download ZenMate VPN Chrome Extension

To download and install it on your Google Chrome all you need to do is;

Step1: Click here and download the Chrome extension

Step2: Click “Add to Chrome”

Step3: Click extensions on the top right of your Chrome browser

Step4: Login your ZenMate account

And you are done!

Download ZenMate VPN Firefox Add-on

Here is how you can download and install it.

Step1: Click here to download the ZenMate Firefox Add-on

Step2: Download the Add-On.

Step3: Activate it on your Firefox browser

Step4: Fill in your credentials and Log in your ZenMate account.


Before I started this review, I always thought, “How does ZenMate have over 43 million users and counting?” and I head into writing this review to see what it offers.

By the time I reach the end of this review, I can solemnly say that users trust what ZenMate VPN is offering and rightly so. It provides a ton of features and is compatible with almost every operating platform we know.

Their logging policy and location is what might compel you to rethink your decision. However, as far as the features and usability are concerned, it is one true reliable VPN.

If you want an alternative then we can suggest CyberGhost VPN which ranks on top our VPN table.

8 Total Score
ZenMate VPN Review

If you seek a user-friendly, cheap and reliable VPN service, then ZenMate is a perfect choice, however, if security is your major concern then you can skip this option because of 14 eyes country existence.

Privacy and security
Speed and Performance
Value for money
Ease of use
  • Over 2200 servers Worldwide at 30+ locations
  • IPSec, IKEv2, L2TP/IPSec & OpenVPN
  • 128-bit AES and 256-bit AES
  • 30-Day Money Back Guarantee
  • Affordable Pricing Plans
  • Netflix Support Available
  • Compatible with all Popular Platforms
  • Freemium VPN, but only via Browser Extensions
  • It is a German-based VPN provider which comes under 14 eyes jurisdiction
  • The VPN does log the original IP address and lacks in 24/7 live chat feature
  • We found out it was leaking the IP address.

With more than a few years of experience as a QA Tester, Raheel is well-equipped and is eager to share what she has found. Her goal is not only to make a rather complicated, time-consuming task easier for everyday readers but to use her expertise to provide a unique view of the technology.

We will be happy to hear your thoughts

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